Career Overview
Self-starting team player motivated to continue a successful career in an information technology based position allowing pronounced organization, confidentiality and communication while utilizing equipment and management skills. Exemplary academic record including honors, distinction, and Dean’s List; currently studying at Kent State University towards a Bachelor of Science degree in Information Technology with emphasis on Networking. Quick learner with strong technological aptitude with superior analytical skills. Recipient of Caruso award through my current employer twice along with various accolades for work and team building. Experienced in advanced resolution outcomes beyond purview of my current position.
Technical Skills
Multi-domain Active Directory Azure experience
Java, VB, C++ and HTML languages
Microsoft Active Directory and operations within Windows Server 2016
Virtual machines and integrated software
Analyze, research, test, and document processes
Networking setup and maintaining
Group Policy
CompTIA A+ Certified
Microsoft Office
Networking and TCP/IP conception LAN and WAN configuration and routing
Windows, OS X and Linux OS configuration, users and virtualization
Mobile device support
Troubleshoot complex assignments
Cloud Computing/CompTIA Cloud+ TBD
Advanced Windows Performance Troubleshooting
Assist business units
PC peripherals, data storage and security
ServiceNow application
Selenium Training
Azure training
Employment Experience
Healthstream
IT Support Analyst, 03/19 - Present
Create, backup and reset user passwords
Produce monthly town hall meetings in Teams
Work with advanced ticketing systems to diagnose difficult problems
Administered tickets in managers absence
Image, update, and backup new computers
Administer and track inventory
Support mobile phones and tablets
Interface with the user community to provide IT support
Provide users with onboarding and offboarding support including user account provisioning and computer deployment
Resolve end users hardware and software issues in a timely and professional manner
Develop and maintain KB documentations and metrics to improve operational efficiency
Research and evaluate new technologies to improve existing services
Collaborate with other members of the MIS team to cross-train and provide backup to other team members
On-call pager/phone on rotational basis